mauslot Account & Payment FAQ

Opening a mauslot account takes five to ten minutes. First, visit mauslot.bet or download our Android app and tap Register. Enter your username, email, password, and phone number, then agree to our terms. We will send you a verification code via email or SMS—enter it to confirm. Next comes KYC verification: upload a copy of your government ID (passport, driver's licence, or national ID card) and a selfie holding your ID. Our verification team reviews your documents, usually within one business day. Once approved, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet. After your first deposit clears, you can access our sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat), slots (Aviator, Sweet Bonanza), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). If verification takes longer, we will email you with a status update.

We require two documents for KYC verification: a government-issued ID (passport, driver's licence, national ID, or residency permit) and a selfie of you holding that ID. The documents must be clear, unblurred, in colour, and show all four corners of your ID card. Your name, date of birth, ID number, and expiry date must be legible. The selfie must show your face, the ID you uploaded, and enough of your upper body so we can confirm you are the person in the ID photo. Files must be JPG or PNG format, under 10 MB each. If your documents are rejected, we will email you with the reason and invite you to resubmit. Most users resubmit once and are approved. If you have questions, contact our support team via live chat—they can advise on which ID type works best in your jurisdiction.

If you forget your mauslot password, go to the login page and click "Forgot your password?" Enter your email address or username, and we will send you a reset link via email. Click the link—it is valid for one hour—and create a new password. Your new password must be at least eight characters long, include at least one uppercase letter, one number, and one special character. Once you reset your password, your old password stops working. We recommend keeping your new password in a secure location. If you do not receive the reset email within five minutes, check your spam folder or contact our support team.

mauslot is available only in jurisdictions where online gaming and sportsbooks are permitted by local law. We detect your location by your IP address. If you are in Jakarta, Surabaya, Bandung, Medan, or another supported region, you can open an account. If you are in a jurisdiction where our services are prohibited, your account will be blocked and your balance frozen. You are responsible for verifying that mauslot is legal and accessible in your location before you register. If you move to a restricted jurisdiction, you must stop using mauslot immediately and request a withdrawal. For specific information about your location, read our Legal Notice or contact our support team.

Withdrawal requests are reviewed by our compliance team to verify your account and ensure the request complies with our anti-money-laundering policies. Most withdrawals to mobile banking, local payment, online payment, e-wallet, or mobile banking are approved and processed within one to three business days from the time you submit your request. Bank transfers to local payment, online payment, e-wallet, or mobile banking virtual accounts may take an additional one to two business days after approval. The exact timing depends on your bank and your account verification status. If your account is newly verified, your first withdrawal may take longer. We will send you an email confirming approval or if we need additional information. If your withdrawal has not been approved after five business days, contact our support team—they can investigate and provide an update.

If a deposit from local payment, online payment, or another payment method does not complete, check your payment provider (e.g., your e-wallet app or mobile banking balance) to confirm whether the money was deducted. If it was deducted, contact our support team with your transaction ID and we will track the payment and credit your mauslot account. If the money was not deducted, the transaction was cancelled—you can try again. If you see a charge but no credit to mauslot after 24 hours, do not attempt to redeposit. Instead, email our support team with your payment confirmation. For withdrawals that fail, we will return the funds to your account balance automatically. You can then retry the withdrawal to a different payment method (e.g., switch from local payment to online payment) if needed. Our support team can help troubleshoot any failed transaction.

Minimum and maximum deposit amounts vary by payment method and your account status. Generally, the minimum deposit is a modest amount—check the mauslot cashier for the exact figure when you choose your payment method. Maximum deposits may be limited by your payment provider (e.g., your daily e-wallet transfer limit) or by mauslot's internal policies. If you are trying to deposit a large amount and are blocked, our support team can advise whether you can split the deposit across multiple transactions or request a higher limit. Contact us via live chat for help with your specific deposit question.

We cover major football leagues and tournaments including Liga 1 (Indonesian football), Piala AFF (Southeast Asian championship), Piala Indonesia (Indonesian cup), Champions League, Premier League, and many more. We also cover live-match markets during tournaments, so you can follow Liga 1 fixtures season-round or tune in to Piala AFF or international tournaments. In addition to football, mauslot offers live markets for MotoGP motorcycle racing and badminton championships. Browse the sportsbook section to see the full list of upcoming matches and tournaments. Markets go live several days before a match and close at kickoff. Some markets stay open in-play, allowing you to place selections even after a match has started.

Free bets and free spins are promotional offers we sometimes grant to new or returning users. Free bets let you place a selection on sportsbook markets without using your own balance. Free spins let you spin a slot game (such as Aviator or Sweet Bonanza) without deducting your account balance. Both carry terms—they may be valid for a limited time or on specific games only. When you are eligible for a promotion, we email you the offer details and how to claim it. You can also check your account dashboard for any available promotions under a "Bonuses" or "Promotions" tab. Always read the terms carefully: some promotions require you to meet a turnover requirement before you can withdraw winnings. If you have questions about a specific promotion, contact our support team.

Yes, mauslot offers live esports markets including Mobile Legends Professional League (MPL), Free Fire tournaments, and PUBG Mobile competitions. These markets function similarly to our football markets: you browse upcoming matches, check game information, and place selections. Esports matches often happen daily, giving you frequent opportunities. Markets open days in advance and close at match start. Like football, some esports markets remain open in-play. Browse the esports section of our sportsbook to see the current schedule and odds.

Our live chat support team is available during business hours, typically 9 a.m. to 9 p.m. Indonesian time, seven days a week. You can access live chat from the support icon on the mauslot app or website. During office hours, response times are usually within five to ten minutes. If you message outside business hours, your message will be queued and a team member will reply the next business day. For urgent issues, you can also email us at [email protected] and we will respond within one business day. For non-urgent questions, use the FAQ or contact us during regular hours via live chat.

If you want to permanently delete your mauslot account and all associated personal data, contact our support team via live chat or email ([email protected]) and request account closure and data deletion. Include your account username and the email address registered to your account. We will verify your identity, ensure you have no pending withdrawals or disputes, and then close your account. We will delete your personal data (name, email, phone, ID documents) immediately, unless local law requires us to retain it. We will retain anonymised transaction records for seven years for financial and compliance purposes, but these cannot be linked back to you. Once your account is closed, you cannot reopen it using the same email address—you would need to register with a new email. If you have any balance remaining, we will process a final withdrawal to your registered payment method before deletion.

You can reach our support team three ways. Live chat is the fastest option: click the support icon on mauslot.bet or the app during business hours (typically 9 a.m. to 9 p.m. Indonesian time, seven days a week). Email us at [email protected] if you prefer written communication or have a complex issue—we respond within one business day. You can also check our FAQ page first, as many common questions are answered here. For account issues (password reset, KYC verification status, transaction problems), live chat is best because we can look up your account details in real time.